Customer service

Shipping & returns

Shipping

Available destinations, carriers, delivery windows and shipping prices are still to be confirmed. The final policy will appear here before paid orders open.

Order preparation

Preparation timing will depend on stock status and whether the order includes a Master Station, refills, or both. Confirmed timing will be displayed during checkout.

Returns

Final return conditions, exclusions for opened food products and the applicable withdrawal process will be published after legal review and before launch.

Damaged delivery

The launch policy will explain how to report transit damage and which photographs or order details are needed.